Decision Making Conflict and Problem Solving

Our Aim is to provide knowledge and understanding of Decision Making, Conflict & Problem Solving. Objectives: Understanding the nature, scope and impact of a problem The difference between problem-solving and decision making Decision making techniques Problem solving techniques Identifying issues and rectifying them Managing issues to resolution This course won’t make the decision for you or solve the problem. It is intended to show you different techniques to use and the knowledge that you need to potentially be successful. You can demonstrate an understanding and appreciation of how the topics relate to your working practice by completing written notes, answering multiple choice questions and completing the feedback form.